Michael Pongan

Learn about…

DecisivEdge is a global business consulting and technology services firm focused on creating a sustainable competitive edge for clients through digital transformations.

With offices in Markham, ON; Newark, DE and Pune, India, we help clients elevate operational capabilities by leveraging and optimizing best-in-class technology solutions in conjunction with detailed analytics and data-driven operational strategies.

Did you know…

• 51% of customers say most businesses fall short of their expectations for a great customer experience.

• 66% of customers use at least three different communication channels.

• 72% of corporate strategists say their company digital efforts are missing revenue expectations.

• There is an 80% increase in revenue for businesses that focus on improving customer experience.